HELP & GETTING STARTED

A clear next step.

Start with the checklist. If something stops you, keep the original records and work through the matching guidance below.

Talk to DUKIKA

Tell us which screen you are using and what happened. Do not send passwords, device PINs or private recovery codes.

WhatsApp · +254 101 948 745

Your setup checklist

Explore first. Open the demo, open a sample shift and complete a cash sale. Switch to the owner view to follow its effect.
Create your account. Continue to registration. Enter your email and choose a password. Save the private recovery code before continuing.
Register your business. Enter your business name and choose a business type. Check your registration status before setting up sales.
Prepare opening stock. Once activated, add products, cost, selling price and physically checked quantities. Check your merchant receipt details.
Add people. Use personal staff accounts and appropriate permissions. Do not share your owner login or device PIN.
Complete your first shift. Open a shift, record sales and check receipts and stock. Count the actual cash at close and review differences.

When something needs attention

I cannot open my workspace.+

Check your connection and sign in using the account assigned to the business. A newly registered business may still be awaiting activation. Existing staff should ask their business owner to check active membership and permissions. Do not register a replacement business to recover access.

Check registration status

A sale or payment is awaiting confirmation.+

Keep the original receipt or request reference. Use the recovery or refresh action shown in the workspace. Avoid entering a second sale or charging the customer again while the original action is uncertain.

The device is offline.+

Reconnect before opening the app or recording sales. If a sale was interrupted, check its original status before entering it again.

A printer or scanner does not work.+

Check the device connection and configured equipment profile. A completed sale and a printed receipt are separate outcomes. Reprint the existing receipt if available; do not repeat the sale just to print it.

I need help from my business owner.+

Record the screen name, time, receipt or request reference, and exact error. State what you expected and what happened. Share only the necessary details through your business’s established support channel. Never share passwords, device PINs or M-Pesa PINs.

Your trial and renewal

Your trial begins at business activation and lasts one calendar month. Your actual start and end times are displayed there. Month length and leap years are handled in Kenya time. Review your selected plan and invoice before payment; automatic subscription debits are not enabled.

Review proposed pricing

See it for yourself.

Try the sample till before registering your business.

Try the interactive demo Create your account