Know what a status means.

Read the payment state

A payment method or external reference entered by an operator is not proof that a provider settled the payment. Follow the actual payment status and reconcile against the relevant records. An unconnected provider must not be treated as connected.

Customer payments and your DUKIKA subscription are separate. Subscription invoices retain their original commercial terms.

Who can open your business

Each staff member uses a personal account. Their assigned role and branch determine what they can see and do in your business. Cashiers should receive only the records needed for their work, rather than owner reports or unrelated staff information. The device PIN locks the signed-in workspace; it does not replace manager approval.

Use only the access your business has assigned. Ask the owner to review permissions when a staff member’s responsibilities change.

Your records and exports

Business records can include product, stock, sales, payment, customer and staff information. Enter only what the business needs. Authorised owners can export business records from the existing workspace controls. Store downloaded exports securely; they can contain business and personal information.

Use the source transaction and its history when investigating a summary or discrepancy. An alert is a prompt for review, not proof of theft.

Connection and equipment

The current app needs internet. Installing the APK does not enable offline sales.

Payment providers, printers, scanners, SMS and fiscal integrations each have their own setup and acceptance requirements. A plan entitlement alone does not establish a live connection or fiscal certification.

When an action is uncertain

Keep the original request and receipt references. Recover the original action before repeating a charge or sale. A printer failure does not mean the underlying sale failed.

Privacy, ownership and account closure

Your business remains responsible for the records it enters and the people it authorises. Collect only necessary customer and staff details. Protect exports and review access when people leave.

Subscription expiry does not delete historical records; authorised owner export remains available. Cancellation stops future renewal under the applicable terms. It does not itself erase business history. A retention period, deletion timetable and account closure process have not yet been published as approved service terms. Ask support about these before entering sensitive data or purchasing paid service.

Support and incident contact

For sign-in, setup, payment-status or data-access concerns, contact DUKIKA through the channel below. Include the time, screen and original reference. Share only the details needed; never send passwords, recovery codes or payment PINs.

Support hours and response-time commitments have not yet been published. Do not assume round-the-clock support or a guaranteed response time. Support access, where enabled, is case-specific, time-limited and recorded; staff should never ask to share your owner login.

What this page covers

This is an operational guide. It does not certify a payment provider, equipment setup, regulatory integration or a specific business’s acceptance results.